AbbiCare Critical Information
Please read the abbicare Critical Information (“Terms”, “Terms and Conditions”) carefully before using https://abbicare.acom.au
It is important to provide you with our Legal Trading Name: Coleman, Rodney T/a AbbiCare ABN: 90 618 645 020
For the purpose of the our abbicare critical information, we will use the terms; abbicare and abbicare.com.au
We follow best practice policies and operate with integrity, professionalism & hold consumer rights & our rights highly.
You have the;
- Right to complain if we have not delivered a quality working product.
- Freedom to question us without fear.
- The right to receive an honest & fair outcome.
- You have the right to inform the Department of consumer rights, https://www.commerce.wa.gov.au
- You have the right to Reward us for following professional ethics in dealings with your complaint when it is resolved.
We adopt a continuous improvement culture so that we can better serve consumers and strive to meet a high quality of service to ensure consumers feel that they are conversing with professionals.
We base our information from various government or government affiliated sources such as http://www.ethics.org & https://www.business.gov.au/info/run/goods-and-services/selling-goods-and-services/selling-goods/product-safety-rules-and-standards
If we make a mistake, we will take responsibility & if the mistake on the consumer then we expect the same courtesy.
We conduct all dealings in a professional manner, in-turn, expect consumers to understand their responsibilities & conduct themselves in a calm & professional manner that does not put an employee of abbicare to feel awkwardness, threatened, abused or in danger. We take any type of threat seriously and will not hesitate to contact authoriries if a member of abbicare feels threatened or in danger.
1.0 Complaint Handling
Abbicare invite you to complain if you are not satisfied with a product or service that you have received. Before you make a complaint we have some tips for you;
1. Understand your complaint and responsibility.
2. Be clear about your complaint.
3. Contact us by phone and follow-up with an email outlining our discussion.
4. Explain briefly what the complaint is for and what you expect the outcome to be.
Contact abbicare and lodge your complaint by sending us an email about your complaint. We will respond within 24 hours to confirm that we have received your complaint. We hope to have your complaint addressed and an outcome within seven working days. We keep complaints records so as to help add value to our customers through our continuous improvement culture.
1.2 Meaning of Service
We offer a service for the maintenance of our Power Wheelchairs and the Set-up for Mini Pico mobile SOS GPS Trackers.
1.3 Purchase Complaints
If a product or service was ordered through our website, you will be asked to supply information relevant to your order, without limitation. We do not use your information for any other purpose. Please ensure that all packaging is as new if the items are to be returned.
All products are tested and working before they are mailed out to you, however, sometimes products may get damaged when in transit.
If you have received a product by post and the product is damaged, you are to immediately contact us by phone and email to confirm the problem. Please take photos and send them with your initial email so that we may evaluate quicker.
We recommend keeping the original box and packaging because it contains important information and if we ask for the package to be returned we will replace the damaged product free of charge.
The client is responsible for the cost of return post.
1.5 Critical information that you need to know;
We charge an administration fee of $44.00 which will be deducted from the refund if we deemed the product to be damaged by the consumer or unsaleable. Or misuse. All refunds are credited to bank accounts and we will make the request for your details when it is necessary.
1.5.1 Broken screw casings on products due to client heavy handedness does not constitute manufacturer error. This is the fault of the installer by over tightened screws when closing some assistive devices unnecessarily.
Refund is at our discretion if it is outside our seven day money back guarantee.
2.0 How We Protect Your Personal Information
2.01 We aim to be transparent. abbicare critical information is to demonstrate our transparency by providing you a policy which is important to you in terms of fairness in its processes. If for any reason that you believe we are not being transparent then please contact abbicare.com.au and let us know.
2.02 abbicare.com.au is hosted with secure high-performance technology systems to provide you with the best possible protection.
2.03 abbicare requests updates from its server provider on an ongoing basis to ensure your privacy is maximized.
However, we take no responsibility if sensitive data is used by hackers as there is no full proof means to secure anyones’ privacy totally. If you have concerns of privacy then please do not use our website.
We take your security seriously and we use all methods available to us to ensure that your security is protected and optimised.
We advise you to never buy from a website that does not display https in the url before their domain name.
We will never ask for money via email &, do not send money to anyone that you do not know that has made a request for money.
We may ask for money or if money is discussed but, only if the email or discussion is generated by you. If you do receive an email asking for money from abbicare than first check the email address before you take action. If the email looks suspect we suggest to do the following;
1. Email/call abbicare instantly on 1300 884 975 and inform us, if it is not us;
2. Report it to the ACMA
3. Report it to ScamWatch
We may use ‘cookies’.
2.3 Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the domain name that the reference is pointing you to. We are not responsible for their sites. You must read their website terms & Conditions before browsing their website.
You further acknowledge and agree that abbicare shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
The information that you share with abbicare.com.au is for updating subscribers on blog posts only. We do not share your information for other purposes.
Our Service allows you to post feedback, however, if we deem a comment to disrespect abbicare.com.au in any manner, we reserve the right to delete your comment without notice or, take legal action.
4.0 Serviceable Products
Continue to the particular product that requires servicing for more information.
All products showcased on this website hold standard Twelve (12) months warranty. Unless otherwise stated in the respective product page.
All online sales on Personal alarms or Home Alert systems carry a 14 money back guarantee.
6.0 Interest Free Opions
Interest free options are payable by the deposit displaying on the Interest free page and repayments are in advance. abbicare owns the product outright until the last payment is received.
The user is to adhere to servicing requirements to ensure warranty is maintained.
6.1 Default Payments:
We believe that avoiding unnecessary stress begins with communication so contact us and we can work out a plan to better suit your needs.
abbicare maintain ownership of the property until full payment is completed. Our products are serial numbered.
We will communicate with you three times and if we do not get a reply we will contract the necessary authorities to repossess our equipment without hesitation. We may seek legal proceedings in order to ensure our equipment is returned to us. If this is the case we reserve the right to claim out costs out of payments already made. All other payments are forfeited and cannot be redeemed. However, we will try our best to ensure that we are here for you and may consider a restructured payment plan to ensure that you maintain your equipment.
7.0 Mini Pico Mobile SOS GPS Tracker Information
We can offer advice on the various sim cards that may benefit you, however, you are responsible for the decision as to which provider you choose.
The mobile pendants in Australia use 3g technology, you are to contact your provider for on-going costs & signals as you would do with your mobile phone. abbicare are not responsible for loss of signals where the pendant is used.
You are protected by Telecommunications Consumer Protection to ensure that you’re being charged correctly for monthly charges.
abbicare recommend that you know what you are signing for when a micro SIM card is installed into the device.
abbicare are not responsible for Telco companies and their policies and the decision of the Telco used in our mini pico mobile SOS GPS Tracker is the decision of the user or family that has made the purchased.
All types of gps trackers utilise latest positioning tracking technology via satellites for locating and therefore, as with mobile smart phones, personal addresses can be exposed. If you choose to use this type of technology it is deemed that you have given your expressed authority and have i) read our Critical Information, ii) Accept the privacy risks that are associated with this technology.
For further information on your rights please go to ACMA website for further information.
AbbiCare Critical Information meets the revised European Union General Data Protect Regulation Laws (GDPR). GDPR legislation and translations can be read on this website. However, it should also be noted that abbicare.com.au only promote its products & services solely in Australia.