Terms and Conditions

 

SERVICEABLE PRODUCTS

AbbiCare will deliver the first service Free of Charge on back to base. $55 in situ
Periodic recommendation on Freedom DO9: Six (6) months.
Service charge – $55 back to base.
Service charge – $88 on in situ.
Spare Parts – Spare parts are available to exceed ten (10) years.

 

WARRANTY

All products come with standard Twelve (12) months warranty.

 

INTEREST FREE OPTION TERMS

All payments are in advance.
Down payment is used to reflect eight (8) months repayment.
User are to adhere to servicing requirements to ensure warranty is maintained.
Default Payments: We believe that avoiding unnecessary stress begins with communication so contact us and we can work out a plan to better suit your needs.
AbbiCare maintain ownership of the wheelchair until full payment is completed.

 

COMPLAINTS

We welcome complaints as it allows us to improve our delivery more effectively. If for any reason that you should have a complaint or suggestion on how we can improve then please send us an email here.

We Will endeavour to handle your complaint within twenty four (24) hours.

 

PRIVACY

AbbiCare believe privacy is an important right of individuals. AbbiCare takes steps to protect the individuals’ personal information from misuse and to use their information only in the ways described in accordance with the Privacy Act 1988 (Commonwealth).

Subject to certain exceptions under the Privacy Act, we only collect sensitive information about you if you consent to the collection of the information and the information is reasonably necessary for one or more of our or activities. The provision of sensitive information to AbbiCare is given voluntarily and for the benefit of the customer in order to aid in delivery to associated services.

If you wish to make a complaint about a breach of your privacy by AbbiCare, you may contact us. All complaints will be investigated appropriately. We will endeavour to resolve your complaint as quickly as possible and, in any event, within fourteen (14) days. We will notify you of the outcome of the investigation, including how we propose to resolve your complaint and what, if any, corrective measures we will implement.

If you are not satisfied with our handling of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information about doing so, visit https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

 

RETURN OF GOODS

1. The buyer agrees to pay for return of goods  if post is involved.
1a. The buyer will contact us within seven days of their intentions.
1b. Return of goods consists of online sales only on marketed products such as gps trackers and home alert systems.
2. The buyer shall package the goods as they received the goods to ensure the goods are as new.
3. The buyer will receive refund less $45.00 administration fee.
4. The buyer will receive refund within fifteen (15) days from date of receiving goods. Fifteen (15) days represents three (3) working weeks.
5. We aim to do our utmost best to provide a service but sometimes transactions get lost and unforeseen situations arise and therefore, if the buyer does not receive the refund within specified time frame (4), less administration costs, then please contact AbbiCare on info@abbicare.com.au and marked ‘URGENT REFUND ENQUIRY’ on the subject bar call us.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

 

DEMONSTRATIONS

Freedom DO9  – Five (5) days and reflects a refundable deposit of $650.00
GPS Trackers – Five (5) days and reflects a refundable deposit of $150.00

 

DIRECT MARKETING

AbbiCare may, from time to time, use your personal information for marketing purposes to send you news, information about our activities and general promotional material which we believe may be useful or of interest to you. If you do not want AbbiCare to use your personal information in this manner, please contact us.

 

OUR TERMS & CONDITIONS PAGE

We review our policies bi-annually and attempt to keep up to date with market expectations.  Technology is constantly changing, as is the law and market place practices. As a consequence we may change this page as the need arises.

Last updated 9th December, 2017

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