Certified SureSafe Provider

Critical Information

How we protect your Personal Information

Abbicare.com.au is hosted in Australia in secure high-performance systems and cutting edge technology to provide you with the best possible protection.

To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards.

Abbi Care Pty Ltd update and test security technology on an ongoing basis to ensure your privacy is maximised.

Website analytics

To imrove your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. We do this because we reference certain information in our Blog page. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy – external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google – external site.

Abbicare.com.au also uses interfaces with social media sites such as Facebook & Twitter. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Complaint Handling

Abbicare invite you to complain if you are not satisfied with a product or service that you have received.

If you have a complaint please contact Abbicare and lodge your complaint by sending us an email about your complaint and what steps you have taken to have your complaint addressed. We will respond within 24 hours to confirm that we have received your complaint.

We hope to have your complaint addressed and outcome within seven working days.

We keep complaints records so as to help improve our services.


All products are tested and working before they are mailed out to you, however, sometimes products may get damaged when in transit.

If you have received a product by post and the product is damaged, you are to immediately contact us by phone and email to confirm the problem. Please take photos if at all possible and send them with your initial email so that we may evaluate quicker.

Keep the original box and packaging and if we ask for the package to be returned we will replace the damaged product free of charge.


We take your security seriously. We not only have our own security screening on our website but, we use PayPal, this ensures increased security and that your card cannot be seen, we double up to ensure customer safety.

Serviceable Products

AbbiCare will deliver the first service Free of charge back to base. If it is more convenient for you to have your product serviced at home then we charge a call out fee.

Spare Parts – Spare parts are available on out of warranty products on all serviceable products.


All products showcased on this website hold standard Twelve (12) months warranty. Unless otherwise stated.

All online sales on Personal alarms or Home Alert systems carry a 14 money back guarantee.

Interest Free Opions

All payments are in advance and down payment is used to reflect eight (8) months repayment.

The user is to adhere to servicing requirements to ensure warranty is maintained.

Default Payments:

We believe that avoiding unnecessary stress begins with communication so contact us and we can work out a plan to better suit your needs.

abbicare maintain ownership of the Interest property until full payment is completed.