It is important within out critical information to provide you with our Legal Name: AbbiCare Pty Ltd – ACN 624 614 704.
For the purpose of the our critical information we will use abbicare and abbicare.com.au
How we protect your Personal Information
abbicare.com.au is hosted in secure high-performance technology systems to provide you with the best possible protection.
abbicare requests updates from its server to ensure that your security is an ongoing basis to ensure your privacy is maximised.
However, we take no responsibility if sensitive data is used by hackers as there is no full proof means to secure anyones’ privacy totally.
We take your security seriously and we use all methods available to us to ensure that your security is protected and optimised.
We advise you to never buy from a website that does not display the https in the url before their domain name.
Our critical Information Advice..
We will never ask for money via email. We may ask for money or money is discussed but only if the email is generated by you. If you do receive an email asking for money from abbicare than first check the sent address before you action anything. if it is different than we suggest to do all of the following;
Call us instantly and report it.
to reach a government website to report fraudulent activity.
We may use ‘cookies’.
Currently, we are not using cookies (updated critical information – March 2018)
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States or around the world that Google store their data. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.
Abbicare invite you to complain if you are not satisfied with a product or service that you have received.
If you have a complaint we requite critical information from you to ensure that your complaint is dealt with without fuss. Please contact abbicare and lodge your complaint by sending us an email about your complaint. We will respond within 24 hours to confirm that we have received your complaint. We hope to have your complaint addressed and an outcome within seven working days. We keep complaints records so as to help ad value to our customers through our continuous improvement culture.
All products are tested and working before they are mailed out to you, however, sometimes products may get damaged when in transit.
If you have received a product by post and the product is damaged, you are to immediately contact us by phone and email to confirm the problem. Please take photos and send them with your initial email so that we may evaluate quicker.
We recommend keeping the original box and packaging because it contains important information and if we ask for the package to be returned we will replace the damaged product free of charge.
The client is responsible for the cost of return post.
Critical information that you need to know; We charge an administration fee of $33.00 which will be deducted from the refund if we deemed it to be damaged by misuse. All refunds are credited to bank accounts and we will make a request for your details when it is necessary.
Please Note: Broken screw casing inside some products does not constitute manufacturer error as people over tighten screws when closing some assistive devices unnecessarily.
Any refund is at our discretion.
abbicare deliver the first service Free of charge back to base. If it is more convenient for you to have your product serviced at home then we charge a call out fee. This free service is not a manufacturer request but our own to provide our customers a high quality aftersales service.
Spare Parts – Spare parts are available on out of warranty products on all serviceable products. If you are in need of a spare part than contact us for a quote.
All products showcased on this website hold standard Twelve (12) months warranty. Unless otherwise stated.
All online sales on Personal alarms or Home Alert systems carry a 14 money back guarantee.
Interest Free Opions
Interest free options are payable by the deposit displaying on the Interest free page and repayments are in advance.
The user is to adhere to servicing requirements to ensure warranty is maintained.
We believe that avoiding unnecessary stress begins with communication so contact us and we can work out a plan to better suit your needs.
abbicare maintain ownership of the Interest property until full payment is completed.